Responding to concerns

Ask the person about what it is that is worrying you; or if they can not tell you their carer e.g. how did you get that bruise:

Keep calm
Don’t jump to conclusions or make accusations; there may be a perfectly reasonable explanation
Give the person the chance to talk. Take time to listen to them.
Avoid asking questions. If you have to keep them to a minimum and record any questions you ask.
Stay calm. It may be difficult for the person to talk; they may be worried about how you will react
The person may ask you not to tell anyone else about the abuse. Always be honest and never make promises you cant keep. Explain that you may have that you may need to share what you are told, but only to people who need to know. Never promise to keep anything confidential.
Ask the person what they would want to happen
If the person has physical signs or injuries try and ensure they are seen by a qualified medical practitioner (e.g. doctor or nurse)
Preserve any other evidence that may be available (preserving evidence)
Write down what was said, where it was said and who was there, include any questions you have asked.
Record any physical signs or injuries using a body map (click here) or hand drawing. Write a description of any physical signs or injuries including size, shape, colour etc.
Always remember to sign and date your notes and any other records you have made and make sure they are kept in a safe place

Report your concerns

Remember you may not always be told the truth. Where you have concerns you must always report them.

It can take people a long time and a lot of courage before they speak out and seek help. Few of them are likely to make decisions about what to do overnight.

Remember that abuse is not always deliberate. It may be that someone is trying to do their best in a difficult situation. They may be a relative, friend or carer who needs help or support in difficult circumstances.

Do

Keep calm
Ask the person about what is worrying you
Listen & observe
Remember you are a witness not a complainant
Remember there may always be a reasonable explanation
Record your concerns
Report your concerns

Don't

Make accusations or allegations
Try to be a private detective
Promise to keep anything a secret
Forget there may be an innocent or good explanation
Expect things to change straight away
Expect to be told what is happening
Keep things to yourself